Do you have any questions about your order or anything for that matter?!

 

Wholesale questions

Email us at team@sandcloud.me

Click to inquire about a wholesale account

Wholesale customers do not earn reward points.

Corporate Gifting Questions

Email us at team@sandcloud.me

Click to inquire about our corporate gifting program

Questions about our ambassador program

Email us at info@sandcloudapparel.com

Click to become an ambassador

Why does my coupon code NOT working during the SALE?

All coupon codes are turned off during Sales, they will be reactivated after the Sale ends. 

How long does international shipping take?

- International Mail packages take an average of 15-21 business days to arrive.

How long does domestic shipping take?

-Domestic shipping takes an average of 4-7 business days to arrive.

How do I track my order?

-We will send you an email confirmation when your order has been shipped, including your tracking number

-Email sandcloudships@gmail.com

How do I change or cancel my order?

-To change or cancel an order just email sandcloudships@gmail.com with details of what you want to do and the original order #

How do I return something?

Email us at info@sandcloudtowels.com with any issues you have with your Sand Cloud and pictures if there is something wrong with your product.

100% Satisfaction Guaranteed, if you aren’t happy send it back for a full refund!

We LOVE you and want you to be completely satisfied with your purchase

If at any time during the first 30 days after delivery you may return to us for a full refund! We offer returns for all of our customers, domestic and international! 

If you’re not satisfied, please let us know! We work extremely hard to making the highest quality products that we hope everyone will love. We are constantly improving our products based on customer feedback.

Customer is responsible for all shipping charges. Shipping and handling charges are nonrefundable.
* If the customer has received an incorrect order or faulty garment shipping charges will be refunded (standard shipping only).

Please include your order number and take note of the return tracking number. 

Currency exchange if outside of USA

All prices are reflected in USD. For other currencies, the amount charged on your card will automatically be converted based on the conversion rate on the day when you placed your order.