Do you have any questions about your order, or anything for that matter!

 

Why doesn't my coupon code doesn't work during the Black Friday sale?

Unfortunately, we have to turn off all of our codes during the sale because we don’t allow codes to be combined with sale items. We will be turning your codes back on after the sale is over.

 

General questions or questions about shipping

Email us at info@sandcloudtowels.com

Questions about our ambassador program

Email us at info@sandcloudapparel.com

Click to become an ambassador

Wholesale questions

Email us at team@sandcloud.me

Click to inquire about a wholesale account

How long does international shipping take?

- International Mail packages take an average of 7-14 business days to arrive.

How long does domestic shipping take?

-Domestic shipping takes an average of 3-5 business days to arrive.

How do I track my order?

-We will send you an email confirmation when your order has been shipped, including your tracking number.

How do I change or cancel an order?

-To change or cancel an order just email info@sandcloudtowels.com

How do I return something?

100% Satisfaction Guaranteed, if you aren’t happy send it back for a full refund!

We LOVE you and want you to be completely satisfied with your purchase

If at any time during the first 30 days of placing your order you’re not 100% satisfied please return to us for a full refund! We offer returns for all of our customers, domestic and international! Email us at info@sandcloudtowels.com for customer support.

If you’re not satisfied, please let us know! We work extremely hard to making the highest quality products that we hope everyone will love. We are constantly improving our products based on customer feedback.

Customer is responsible for all shipping charges. Shipping and handling charges are nonrefundable.
* If the customer has received an incorrect order or faulty garment shipping charges will be refunded (standard shipping only).

Return Address:

4629 Cass Street Suite #52

San Diego, CA 92109

Our Address:

1068 1/2 Tourmaline St 

San Diego, CA 92109